This Just In
  • AVIXA, organizer of InfoComm in Las Vegas, is teaming with InfoCommAsia to launch InfoComm Southeast Asia in Bangkok May 15-17, 2019.
  • Shomex Productions will partner in the Unmukt Festival, which will target the senior citizen market in India and launch in December.
  • Lance Fensterman has been promoted to President of Global ReedPOP, the pop culture division of Reed Exhibitions.
  • The Las Vegas City Council votes April 4 on a proposal to build a new $76 million 350,000-sf downtown exhibition center.
  • Hilton will cut commissions to housing firms and other agencies that book room blocks at its U.S. and Canadian hotels from 10% to 7% in Oct.
  • The Reno-Sparks Convention & Visitors Authority announced a 4-year deal for SMG to operate four major Reno-Sparks venues.
  • RetailX will co-locate GlobalShop, Internet Retailer Conference & Exhibition (IRCE) and RFID Journal LIVE! June 2019 in Chicago.
  • Freeman is launching cloud-based digital floorplan management system BlueprintTM in the U.S. to make real-time booking data available.
  • A new CEIR report provides benchmarks for all phases of a marketing campaign and details characteristics for success in growing attendance.
  • Mad Event Management is launching UAS/Drones for Disaster Response April 19-20 in Miami. First responders are the target audience.

Freeman Contact Center Snags Ninth Straight Customer Service Award from J.D. Power

,
October 5, 2018
Share On:

DALLAS – Freeman Company’s contact center, for the ninth straight year, snagged an award from J.D. Power for providing high levels of customer satisfaction. The brand experience company was touted for its “outstanding live phone channel customer experience.”

As part of the designation from J.D. Power, Freeman’s contact center was included in the ranks of its Certified Contact Center Program. Freeman achieved certification for the live phone channel, including interactive voice response (IVR) routing and customer service performance through J.D. Power's cross-industry customer satisfaction research.

Freeman COO and President of Expositions Albert Chew said earning the prestigious honor from J.D. Power for nine straight years is “an amazing accomplishment.”  

“Meeting our customers’ needs is at the center of everything we do and further demonstrates our team’s dedication to ensuring that we meet and exceed each of our customer’s expectations,” Chew said.

Part of J.D. Power’s evaluation included a random survey of Freeman customers who contacted its call center in Grand Prairie, Texas. The center is staffed six days per week and covers business hours from the East Coast to the West Coast. To earn certification, the contact center was required to pass a detailed audit of practices that included recruiting, training, employee incentives, management roles and responsibilities, and quality assurance capabilities. Freeman documents all communications, which allows management to model support and processes around client needs.

The Freeman Company, which has more than 300,000 exhibiting clients, consists of leading brand experience company Freeman; venue-based audio-visual and production company Encore Event Technologies; and Alford Media, a boutique event technology specialist.

Reach Albert Chew at 214-445-1000 or at albert.chew@freeman.com

Share On: