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Freeman Contact Center Snags Ninth Straight Customer Service Award from J.D. Power

October 5, 2018
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DALLAS – Freeman Company’s contact center, for the ninth straight year, snagged an award from J.D. Power for providing high levels of customer satisfaction. The brand experience company was touted for its “outstanding live phone channel customer experience.”

As part of the designation from J.D. Power, Freeman’s contact center was included in the ranks of its Certified Contact Center Program. Freeman achieved certification for the live phone channel, including interactive voice response (IVR) routing and customer service performance through J.D. Power's cross-industry customer satisfaction research.

Freeman COO and President of Expositions Albert Chew said earning the prestigious honor from J.D. Power for nine straight years is “an amazing accomplishment.”  

“Meeting our customers’ needs is at the center of everything we do and further demonstrates our team’s dedication to ensuring that we meet and exceed each of our customer’s expectations,” Chew said.

Part of J.D. Power’s evaluation included a random survey of Freeman customers who contacted its call center in Grand Prairie, Texas. The center is staffed six days per week and covers business hours from the East Coast to the West Coast. To earn certification, the contact center was required to pass a detailed audit of practices that included recruiting, training, employee incentives, management roles and responsibilities, and quality assurance capabilities. Freeman documents all communications, which allows management to model support and processes around client needs.

The Freeman Company, which has more than 300,000 exhibiting clients, consists of leading brand experience company Freeman; venue-based audio-visual and production company Encore Event Technologies; and Alford Media, a boutique event technology specialist.

Reach Albert Chew at 214-445-1000 or at

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